1.Please notify The Luxury Loft by email at info@theluxuryloft.com within 3 days of delivery of the
merchandise if you should encounter any problems with your order.
2.Damaged returns and/or items received in error may be returned for exchange, store credit or credit to your credit card within a 30 day period from receipt of your order. Please e-mail info@theluxuryloft.com for return approval and instructions prior to ship.
3.Requests for returns other than those mentioned in point 2 above are subject to approval by The Luxury Loft. There is a 25% handling charge on approved returns, and a 35% handling charge on returns received without prior approval. The handling fee is assessed to help defray the costs associated with receipt, processing, inspection, repackaging, and paperwork processing to provide the credit and reenter into the inventory system.
4. An invoice must accompany the return in order to assure proper handling and credit.
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